Security advice
To avoid any risks during the operation of CryptTalk
please always follow our security advice below:
Do not "Root" or
"Jailbreak" your phone
Rooting or jailbreaking disables basic security mechanisms of your device, making it possible for potentially dangerous programs to run on it - even without you noticing. However rooting or jailbreaking is legal in most countries, but it is definitely something that voids your warranty.
Please note that it is not forbidden to use CryptTalk on rooted or jailbroken devices. However, if you do so and your conversations are intercepted, you're on your own.
Always keep an eye
on your device
Smartphones are smart. They're quite small too and can be lost quite easily.
We do our best to protect your data and keep your calls secure. It is very important that you do the same: Please be sure you never leave your phone unattended.
In cases of a targeted attack, a few minutes may be enough for the penetrator to crack and infect the device if physical access is possible. Stay alert and don't give criminals a chance.
Do not use unknown chargers
Don't use unknown chargers or leave your phone unattended.
Georgia Tech hackers have revealed how to hack iPhones and iPads with malware imitating ordinary apps in less than sixty seconds using a "malicious charger". To find out more click here.
Keep away from suspicious apps
Smartphone vendors do their best to keep application stores secure. However, you should be very careful when downloading apps.
Avoid using illegal app stores, pirated apps and those originating from untrusted sources, as most malicious programs that could harm your phone are distributed through such channels.
Never give away your credentials
Our employees never ask for your password or PIN - except for the phone PIN which you must type into your phone when you call our hotline. Please always be very careful if somebody wants you to disclose your access credentials via e-mail or phone. Do not tell such information to anybody - otherwise, you risk the integrity and confidentiality of your data.
It is also important that you do not write down your passwords and PINs, because they could easily fall into the wrong hands.
Use the passcode
Entering your passcode every time you unlock your device may be frustrating.
However, it is essential for security - it protects your device from unauthorized access if it gets lost or stolen. Also, many operating system-level security functions depend on it.
Disabling the passcode is equivalent to leaving your house unlocked. And you wouldn't do that, would you?
Contact us as soon as possible if you're in trouble
If something bad happens, please do not hesitate, contact us immediately. Trust us - we can help you. Even if your phone is stolen, adversaries need some time to start causing trouble. The earlier we can start taking actions, the less the danger will affect you.